Refund policy

Thank you for shopping with welaura. We want you to love your purchase, but if something isn’t right, we’re here to help.

In case of a damaged or defective item, notify us within 48 hours with clear photo or video proof.

Eligible replacements are processed within 5 working days at no extra cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at arkwave08@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note, returns sent without authorization will not be accepted.

Damages and issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours with photo or video proof so we can resolve the issue quickly with a refund or replacement.

Exceptions / non-returnable items
We don't accept return for personal care goods such as beauty products. We can only help with replacement. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arkwave08@gmail.com.